What we formerly knew as the Cbeyond webmail login portal is now the Birch Webmail Outlook service. Birch Communications, Inc. acquired Cbeyond in 2014, but the webmail Cbeyond email login page is still the same as before. Even though some features currently point to Cbeyond email down, our guide will show you how to generally sign in.
Moreover, we will talk about the general CbeyondOnline login process, as well as how to activate Cbeyond email settings for your mobile device. Our guide will conclude with advice for troubleshooting and the appropriate contacts for Birch Communications. Read about what you have to do below.
Steps for CbeyondOnline Login
For the general CbeyondOnline login process, you need to have a username and password registered on the website. If you have any troubles with your login credentials, you can refer to the second to last section of our guide for help. For those with their login information all ready, simple go through the steps we have explained below:
- Visit the CbeyondOnline website.
- Type your Username in the first empty field on the left side of your screen.
- Enter your Password in the second box under the aforementioned one.
- Re-read your login details to make sure they were entered properly.
- Push the orange login button to access your account.
Instructions for Birch Webmail (Cbeyond Webmail Login)
Unfortunately, the Cbeyond webmail login page was not working at the moment this guide was created. However, the steps to get to the Cbeyond webmail login portal are the same. In other words, when the site will be up and running again, you can still follow the steps we provide. We will also generally outline what you will have to do to get into your account. Read more below:
- Go to the CbeyondOnline home page through the link above.
- Push the Check Your Email icon on the right hand side of your page. Find it marked in red in the screenshot provided above.
- Enter your email address if the site is working.
- Continue with your password.
- Click any Login or Sign In button that appears.
- Contact their customer service if you need any extra help.
Activation Steps for Cbeyond Mobile Setup
Cbeyond – now Birch – is aware that a great number of their users access their online services via mobile. For the convenience of their customers, they have created a detailed option for activating and setting up your phone for their services. Please note that your BirchConnect login credentials are required for activating and setting up your mobile device. Once you have them prepared, follow these instructions with care:
- Connect to the CbeyondOnline main page.
- Click the button that reads Mobile Phone – Activate & setup your phone. It can be found highlighted in red in the image above, at the bottom right hand corner of the website you’re on.
- Type your BirchConnect Username in the designated field.
- Enter the Password that goes with your BirchConnect account.
- Leave the Remember me button checked only if signing in from a safe, personal device. Uncheck this option if you’re on a public device to avoid unauthorized access to your account.
- Press the green Log in to my account button to finish the process.
- Follow the steps that appear on your screen for activating and setting up your mobile for Cbeyond / Birch services.
Troubleshooting Tips for CbeyondOnline
Thankfully, there are options available in case you lose any Cbeyond webmail login credentials. To put it shortly, you can recover your user ID or password if you get locked out of your account. Sadly, the currently faulty website doesn’t allow us to give you complete steps for recovering your user ID. However, we’ll show you what to click, as well as the full process for lost or forgotten passwords. These are the steps you need to go through:
- Go to the CbeyondOnline site.
- Click the Forgot your User ID? link if this is the info you can’t remember.
- Follow the steps that come up if the link works. At the moment, the link is not working, but you can always check back to see if the company fixed the issue.
- Click the Forgot your password? link highlighted above if you’re in this situation.
- Start resetting your password by entering your User ID in the marked field.
- Push the orange submit
- Go through any other instructions to have a new password.
- Go back to the Cbeyond webmail login portal and sign in with your login details.
Contacts for Birch Communications
As Cbeyond is now Birch, you need to get in touch with representatives from the latter company for any other help. Nevertheless, before you personally call or write, we recommend taking a look at their Frequently Asked Questions section. If you can’t find an answer there, proceed with the numbers below.
There are quite a few contacts you have at hand, depending on your issue or inquiry. If you want to reach customer care, dial 1 866 424 5100. For tech support, call 866 424 5100. If you are interested in purchasing any other Birch products, call 1 877 319 1540.
In addition to this, you can request a quote, contact customer care, request a move or contact tech support online. All of these are dedicated contact forms so you know you reach the right representatives in due time.
Go to the official Birch website for any other info about this company and the products they sell.